Effective Date: 1st May, 2025
Last Updated: 25 April, 2025

At BangladeshOnlineStore.com, we are committed to delivering your orders quickly, safely, and reliably across Bangladesh. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. Delivery Coverage

We deliver to all major cities, towns, and most rural areas across Bangladesh.

2. Processing Time

  • Orders are processed within 24 to 48 hours of confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

3. Estimated Delivery Time

Location Delivery Time
Inside Dhaka 1 – 3 working days
Outside Dhaka 2 – 7 working days
Remote/Rural Areas 4 – 10 working days

Please note that delivery time may vary during peak seasons, promotional campaigns, or due to unforeseen events (strikes, weather, etc.).

4. Shipping Charges

  • Inside Dhaka: ৳80–৳100 (depending on weight/volume)

  • Outside Dhaka: ৳100–৳150

  • Free Delivery may apply for orders above a certain amount or during promotions (will be displayed at checkout)

Shipping fees are calculated and shown at checkout before you confirm the order.

5. Courier Partners

We work with trusted logistics partners including:

  • Pathao

  • Sundarban Courier

  • SA Paribahan (for bulk/heavy orders)

We choose the best courier service depending on your location and product type.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS or email.

  • You can track your order status directly through the courier’s website or contact our support team.

7. Delivery Attempts

  • Our courier partners will make up to 3 delivery attempts.

  • If you are unavailable, you may need to pick up the item from the nearest courier branch.

8. Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally happen due to:

  • National holidays or lockdowns

  • High demand during sales

  • Weather or courier issues

We will keep you updated in case of significant delays.

9. Bulk or Special Orders

For large, bulk, or special category items like gym equipment, delivery time may be longer, and shipping charges may vary based on weight and location. You’ll be informed of these charges before confirming your order.

10. Contact Us

If you have questions about your shipment or need help with tracking:

📧 Email:  [email protected]